Are you looking for the best SAP CRM Training in Bangalore?. Our SAP CRM Training Institute in Bangalore will ensure you to understand the Concepts and terminologies of SAP CRM with both Theory and Practicals to get real-time understanding and Exposure in Learning SAP CRM. Our SAP CRM Syllabus and Course Content is crafted by many MNC HR’s and Experts which is as per current Industry requirements and helps you to be one step ahead in the SAP CRM field compared to other training institutes.
Over view of CRM Architecture
Business Partner
Business categories
BP Roles & Grouping, BP Relationships
Business partner Hierarchy
Organizational Management
Organizational Model, Org Determination
Territory Management
Territory Hierarchy Levels
Product Master
Attributes & Set Type, Hierarchies & Categories,
Product types, Maintain Products
Transactional Processing
Business Transactions
Item Category
Activity Management
Business Activities
Partner Processing
Partner Functions, Access Sequence, Determination Procedure
Actions
Action Profile, Conditions
Pricing
Condition Techniques and condition types
Billing
Billing Unit, Billing Type, Billing Document
Easy Enhancement Work Bench
CRM User Interface(Web UI)
UI concepts and UI V’s SAP GUI
Business roles
Authorization roles
Navigation bar profile
Work center link group
Direct links and logical links
Enhancing the existing business roles
Linking business role to org model
Transaction launcher
Marketing
Marketing Planner & Campaign Management
Marketing Calendar
Personalized Mail Forms
Segment Builder
Customer Segmentation, Attribute List, Info sets
Product Proposals
Campaign Automation
External List Management
Lead Management
Lead Questionnaire
Sales
Opportunity Management
Copying Controls
Sales Cycle, Tools - Buying Center & Sales Agent
Quotation management
Order Management
Special functions in quotation and order management
Contract management
Rebate management
Service
Installed Base management
Installed Categories
IB Components
Objects, Object Family
Assign Object Family to IB Category
Service agreements and service contracts
Service plans, SLA Profiles and Response and Availability Times
Service order management
Complaints and Returns
Warranty claims
Interaction Center(Web Client)
Agent Function and Processing IC
Agent Inbox
IC Web Clint Profile
IC Web Clint Functions
IC Manager Portal
Communication Architecture
Rule Polices like ERMS and IDI (Intent Driven Interaction)
Launch Script
Broad cast massage
Alerts
Middleware
Middleware overview
Administration Console
Business Objects
Customizing Objects
Condition Objects
B Doc Modeler, B Doc Messages
Replication & Realignment
B Doc Types,
Initial data load, Delta load & Synchronization
Queue registration
Error Handling and Monitoring
INTEGRATION BETWEEN R/3 & CRM